Tuesday
VIRTUAL ROOM A
COVID19 and Higher Education (9:10-9:40)
9:10-9:15: “Higher education’s crisis management: Challenges and initial lessons learned from the COVID-19 pandemic” — Brooke Liu, Duli Shi, Khairul Islam, JungKyu Rhys Lim, America Edwards, Matthew Seeger, Timothy Sellnow, Ronisha Sheppard. USA
9:15-9:20: “The impact of COVID-19 on Academic Department Chairs” — Ralph A. Gigliotti. USA
9:20-9:25: “Classroom collaboration during crisis: The importance of communication, engagement, and innovation during the COVID-19 pandemic pivot” — Suzy Prentiss, Michael Strawser. USA
9:25-9:30: “Renew, renew, renew: An analysis of stacked crisis responses at a public university” — Dr. J.J. McIntyre, Derek Slagle, April Chatham-Carpenter, Heather Reed. USA
9:30-9:35: Q and A
9:35-9:40: Q and A
CERC, IDEA, and Crisis Messaging (9:40-10:10)
9:40-9:45: “Application and evaluation of CERC model during COVID-19 pandemic: A study of CDC’s Facebook posts” — Ashik Shafi. USA
9:45-9:50: “The IDEA model as an effective instructional crisis and risk communication framework to analysis the CDC’s messages aimed at Hispanics in the COVID-19 era” — Sofia Salazar. USA & VENEZUELA
9:50-9:55: “Donning and doffing personal protective equipment (PPE) rituals: A communicative critique of the Center for Disease Control and Prevention’s (CDC) messaging” — Dr. Elizabeth Spradley. USA
9:55-10:00: “Navigating troubled waters: Applying the IDEA model to the Flint water crisis” — Monica Mayer. USA
10:00-10:05: Q and A
10:05-10:10: Q and A
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COVID, CRISES, and VULNERABLE POPULATIONS (10:10-10:50)
10:10-10:15: “Children’s rights to information: The responsibility of public service media during the COVID-19 pandemic” — Ulrika Sjoberg, Evangelia Kourti, Kaoruko Kondo, Maria Nyholm, Kuniko Sakata Watanabe, Ebba Sundin. SWEDEN
10:15-10:20: “Communicating crisis to youth: the role of caregiver crisis communication in youth sensemaking and recovery in traumatic events” — Ronda Oberlin. USA
10:20-10:25: “When a pandemic impacts the most vulnerable: Analyzing risk messages aimed at Hispanics about COVID-19” — Sofia Salazar, Deanna Sellnow. VENEZUELA AND USA
10:25-10:30: “Challenging norms of crisis preparedness by listening to voices from the (dis)ability movement in Sweden” — Magnus Eriksson, Jorgan Lundalv, Elisabeth Nilsson. SWEDEN
10:30-10:45: Q and A
10:45-10:50: Q and A
MESSAGING MISTAKES or LESSONS LEARNED? (10:50-11:20)
10:50-10:55: “Overpromising + undelivering + going silent = recipe for crisis” — Rod Carveth. USA
10:55-11:00: “How did the COVID-19 infodemic taxonomy change of the course of the pandemic in Turkey?” — Dr. Beste Gulgan, Aslihan Cobaner. TURKEY
11:00-11:05: “Communication and information flows during the first stage of the 2020 pandemic in the United States and Italy: Patterns of missing opportunities” — Dr. Manuel Chavez, Matteo Tarantino. USA AND ITALY
11:05-11:15: Q and A
11:15-11:20: Q and A
EMERGENCY WARNINGS and DISASTER RESPONSES (11:20-11:40)
11:20-11:25: “Do wireless emergency alerts help impede the spread of COVID-19?” — Dr. Hamilton Bean, Nels Grevstad, Alex Koutsoukos, Abigail Meyer. USA
11:25-11:30: “When the media play with fire: An analysis of the journalistic coverage of four fire-related Canadian disasters” — Dr. Marc David, Marie-Eve Carignan, Olivier Champagne-Poirier, Tracey O’Sullivan. CANADA
11:30-11:35: “An examination of risk communication and vulnerability of foreign residents to earthquakes in Japan” — Janiel Hazle. SWEDEN
11:35-11:40: “The COVID-19 pandemic: Viewing it as a disaster or a crisis, and does it matter?” — Tanya le Roux, Fern Barrow, Dorset Poole, Dewald van Niekerk. UNITED KINGDOM AND SOUTH AFRICA
11:40-11:45: Q and A
11:45-11:50: Q and A
11:50-12:00: BREAK
12:00-1:30: Keynote/Plenary 2
1:30-2:00: Award Ceremony 2: Bridge Award for Excellence in Connecting Research and Practice.
RISK AND CRISIS COMMUNICATION in HIGHER EDUCATION (2:30-3:00)
2:30-2:35: “Decolonizing risk and crisis communication: An ideological criticism of university emails” — Lakelyn Taylor. USA
2:35-2:40: “Best practices in crisis communication: Universities and colleges’ responses to COVID-19” — Ronisha Shepperd, Khairul Islam, Brooke Fisher Liu, America L. Edwards, Duli Shi, JungKyu Rhys Lim, Matthew W. Seeger. USA
2:40-2:45: “Internal COVID communication in 2 universities: Crisis communication in times of uncertainty” — Jessica Delgado, Maria Ines Marino, Maria Elena Villar. USA
2:45-2:50: “Promoting mental health resilience in higher education: US Black colleges and universities response to students mental health during COVID-19″ — Najma Akhther. USA
2:50-2:55: Q and A
2:55-3:00: Q and A
WHAT’s IN THE WATER: ENVIRONMENTAL CRISES & CLIMATE CHANGE (3:00-3:40)
3:00-3:05: “Coast and ocean risk communication community of practice (CoP)” — Cindy Marven, Joel Finnis, Ronald Pelot, Amber Silver. CANADA
3:05-3:10: “Saudi natural disaster management: A case study of flood risk communication planning in Jeddah City” — Raed Tashkandi. SAUDI ARABIA
3:10-3:15: “Environmental risk communication: The effect of psychological distances on the public’s responses under uncertainty” — Sung Choi, Jeffrey Springston. USA
3:15-3:20: “The Promotion of Social Awakening through the Speech of Lewis Richardson: A Metaphorical Lens that is Echoed Today” — Suha Mohammed. USA
3:20-3:25: Q and A
3:25-3:40: Q and A
COVID-19: A CORNUCOPIA for CRISIS COMMUNICATION (3:40-4:10)
3:40-3:45: “Securitization and strategic crisis communication: Consideration of trends in Americans’ securitized perceptions of COVID-19” — Dr. Marta Lukacovic, Dr. Deborah Sellnow-Richmond, Dr. Scott Sellnow-Richmond, Lynzee Kraushaar. USA
3:45-3:50: “Longitudinal survey of risk mitigation practices during the COVID-19 pandemic” — William D. Nowling. USA
3:50-3:55: “COVID-19 pandemic response in Appalachia: Insights from data-driven communication in West Virginia” — Dr. Julia Fraustino, Daniel Totzkay, Geah Pressgrove. USA
3:55-4:00: “. Putting risk and crisis communication best practices to work: A case study of Wayne County, Michigan’s COVID-19 health communication campaign” — William D. Nowling. USA
4:00-4:05: Q and A
4:05-4:10: Q and A
CRISIS COMMUNICATION in GLOBAL CRISES (4:15-5:00)
4:15-4:20: “iScotland? The role of crisis in the growing support for Scottish independence” — Dr. Audra Diers-Lawson, Stuart John Lawson. UNITED KINGDOM
4:20-4:25: “The COVID-19 pandemic in Canada: An overview of the coverage by the Canadian press” — Olivier Champagne-Poirier, Marie-Eve Carignan, Marc David, Guillaume Marcotte, Tracey O-Sullivan. CANADA
4:25-4:30: “Regional Australians’ lived experience of the changing media landscape in emergency communication: A phenomenological study” — Rifka Sibarani. INDONESIA
4:30-4:35: “Messaging fragmentation: Conceptualizing information processing and sharing behaviors on social media platforms” — Elise Karinshak. USA
4:35-4:45: Q and A
4:45-5:00: Closing Remarks
VIRTUAL ROOM B
VIOLENT CRISES and RESPONSES (9:10-9:40)
9:10-9:15: “George Floyd protests and local crisis engagement strategies: Destination marketing organization efforts to address community stakeholder challenges” — Dr. Jeffrey Brand. USA
9:15-9:20: “The #EndSARS protests and killings: Dueling narratives of crisis response by Nigerian government and Nigerian youths” — Dr. Amiso George, Wole Adamolekun. USA AND NIGERIA.
9:20:9:25: “Police reform: Understanding interspersed social influences and the propagation of public policy during COVID-19” — Alexia L. Knox. USA
9:25-9:30: “Issue attention and frame-changing: The diminishing salience of mass shooting news coverage” — Dr. Melvin Gupton. USA
9:30-9:35: “Seeking, attending, and avoiding information about mass shootings: Effects of situational perceptions and emotional responses on communication behavior” — Surin Chung. USA
9:35-9:40: Q and A
CRISIS PREPARATION, RESPONSE and AGRIGULTURE (9:40-10:10)
9:40-9:45: “Collectively communicating biosecurity: Recapping CoP theory as framework and method for ADBCAP projects” — Dr. Joel Iverson. USA
9:45-9:50: “A costly mis-steak: The meat processing industry, COVID-19 and type three errors” — Dr. Morgan Getchell. USA.
9:50-9:55: “Why we need to account for human behavior and decision-making to effectively model the non-linear dynamics of livestock disease” — Dr. Scott Merrill, G. Bucini, E. Clark, C. J. Koliba, L. Trinity, A. Zia, O. Langle-Chimal, N. Cheney, T. Sellnow, D. Sellnow, J. M. Smith. USA
9:55-10:00: “Veterinarians’ online mental health peer support and advocacy activities: Support for online peer support and health advocacy measurement scales” — Sarah Smith-Frigerio, Carrie Reif-Stice, Cheryl Lawson, Steven Venette. USA
10:00-10:05: Q and A
10:05-10:10: Q and A
CRISES in the ENTERTAINMENT INDUSTRY (10:10-10:50)
10:10-10:15: “COVID-19 implications on Disney annual passholder perceptions” — Dr. Michael Strawser, Carissa Baker, Lakelyn Taylor, Gaurav Panse. USA
10:15-10:20: “Entertainment industry sector under the spotlight: How PR professionals and event organizers communicate during pandemic crisis” — Andrei Galan. USA
10:20-10:25: “The story of Pulse told by those who lived it. The Communicative Function of Crisis Narratives” — Rodrigo Soares, Ashley Papagni. BRAZIL & USA
10:25-10:30: “The NBA vs. China: The national basketball association misread a spiritual crisis as a marketing crisis—Lessons learned in dealing with international tensions” — John Sweeney. USA
10:30-10:45: Q and A
10:45-10:50: Q and A
LEADERSHIP ADVICE in COVID19 ERA (10:50-11:20)
10:50-10:55: “The onslaught of crisis leadership advice: Sifting through popular crisis leadership advice in COVID-19 era” — Tyler Spradley. USA
10:55-11:00: “The town hall meeting as a sense-making space” — Henry Seeger. USA
11:00-11:05: “The dynamic of organizational crisis: Impact of a crisis development and changing crisis communication on consumer reactions” — Dr. Albena Bjorck, Frederike Scholze. SWITZERLAND
11:05-11:10: “Information seeking and sharing during the COVID-19 pandemic: Investigating the impact of perceived severity, perceived susceptibility, and past experience” — Dr. Nan Yu, Hang Zheng. USA AND CHINA
11:10-11:15: “An ethical framework for communicating public health crises: A case analysis of the COVID-19 pandemic” — Quingjiang Yao. USA
11:15-11:20: Q and A
TO VACCINATE or NOT TO VACCINATE? (11:20-11:50)
11:20-11:25: “The impact of message framing devices, message form, and information channel on students’ decision to receive the COVID-19 vaccine” — Shawna Dias, Xiaojing (Romy) Wang. USA
11:25-11:30: “Calling the shots: Exploring the #COVIDVaccine Twitter conversation in English and Spanish” — Iona Coman. USA
11:30-11:35: “Hey! Dr. Kat, epidemiologist. Corrective health messaging on TikTok to reduce COVID-19 misinformation” — Sarah Smith-Frigerio, Carrie Reif-Stice. USA
11:35-11:40: “Helping employees during a global crisis: Using crisis narratives in employer emails to motivate sensemaking and protective action taking” — Kendall Tich, Keri Stephens, Anastazja Harris, Cassidy Doucet. USA
11:40-11:45: Q and A
11:45-11:50: Q and A
11:50-12:00: BREAK
12:00-1:30: Keynote/Plenary 2
1:30-2:00: Award Ceremony 2: Bridge Award for Excellence in Connecting Research and Practice
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RISK and CRISIS COMMUNICATION in BUSINESS/INDUSTRY (2:30-3:00)
2:30-2:35: “Crisis management: Cash flow is the key to salvation” — Dr. W. Patrick Fulbright. USA
2:35-2:40: “Unbranding” — David Waterman. USA
2:40-2:45: “Effective employee communication in the time of COVID-19” — Oliver S. Schmidt. USA
2:45-2:50: “The slow burn versus the wildfire: Toward understanding novel organizational crises and employee mental health via the USFS response to the COVID-19 pandemic” — Rebekah Fox, Anne Black, Joel Iverson, Steven Venette. USA
2:50-2:55: Q and A
2:55-3:00: Q and A
RISK /CRISIS and SOCIAL JUSTICE (3:00-3:40)
3:00-3:05: “Politicization, dissonance, and reproductive healthcare access: Planned parenthood and the struggle to exist” — Dr. Deborah Sellnow-Richmond, Braden Rolsing. USA
3:05-3:10: “Public opinion on age stereotypes during the COVID-19 pandemic” — Dr. Gabriella Sandstig. SWEDEN
3:10-3:15: “Understanding the role of crisis narratives in the virality of #MeToo movement messages: Insights from large-scale Twitter data” — Xuerong Lu, Yen-I Lee, Yan Jin. USA
3:15-3:20: “’Defund the Police’: When a slogan requires explanation, it can hurt the cause” — Arlyn Rivera Elizee. USA
3:20-3:25: Q and A
3:25-3:40: Q and A
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STAKEHOLDER PERSPECTIVES In CRISIS EVENTS (3:40-4:10)
3:40-3:45: “Use of religion in mass mediated COVID-19 news increases likelihood of information processing” — Md Khadimul Islam. USA
3:45-3:50: “Responsiveness, reconciliation, and renewal: Crisis leadership and church sexual abuse” — Amanda G. McKendree, Craig T. Maier. USA
3:50-3:55: “Stakeholders’ responses to the COVID-19 pandemic: A blueprint for health crisis communication” — Lisa Bergson, Thomasena Shaw. USA
3:55-4:00: “Virginia’s Governor Ralph Northam should write a crisis communication manual titled, ‘What NOT to do when a public official is accused of racism'” — Arlyn Rivera Elizee. USA
4:00-4:05: Q and A
4:05-4:10: Q and A
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RESILIENCE, RESTORATION, & RENEWAL (4:15-5:00)
4:15-4:20: “Image restoration strategies for the (mis-)handling of COVID-19 pandemic in Greece” — Dr. Aspriadis Neofytos. GREECE
4:20-4:25: “Constituting renewal discourse: Narrative processes of negotiated transformations” — Dr. Steven Venette, Joel Iverson, Carrie Reif-Stice. USA
4:25-4:30: “Visit intention and destination image in post-COVID-19 crisis recovery” — Ahmad Albattat. MALAYSIA
4:30-4:35: “Prepare. Respond. Recover: Our path to COVID-19 disaster recovery and resilience” — Mark Lupo. USA
4:35-4:45: Q and A
4:45-5:00: Closing Remarks