Conference Schedule

2014 International Crisis and Risk Communication Conference Tentative Agenda*

Register Now for the 4th annual ICRC Conference!

Monday, March 3, 2014

Pre-Conference Workshops

7:30 a.m. – 8:00 a.m.


8:00 a.m. – 12:00 p.m.

Roger Pynn and Dan Ward: Message Matrix® Workshop

12:00 p.m. – 1:00 p.m.

Lunch and Registration

1:00 p.m. – 5:00 p.m.

Ann SanCartier: Calming the Storm: Strategies on How to Help Those in Crisis

Karen Masullo and Jim Satterfield: Protecting Your Organization or Company with a Scalable Social Media Risk Strategy

Tuesday, March 4, 2014

8:30 a.m. – 9:00 a.m.

Continental Breakfast and Registration

9:00 a.m. – 9:45 a.m.

Keynote: W. Timothy Coombs: What Zombies Teach Us About Social Media Crises: Managing Crises in the Digital Age

9:45 a.m. – 10:30 a.m.

Grant Heston and Richard Beary: Crisis Management of a Thwarted On-Campus Shooting

10:30 a.m.


10:45 a.m. – 11:30 a.m.

Ron Sachs: When the ‘Shift’ Hits the Fan” The Top 10 ‘Must Do’ Action Steps in Crisis Management

11:45 a.m. – 12:15 p.m.

Breakout Session #1

Jana Telfer: Return Your Seat to its Upright Position: Strengthening Tools for Rapid Communication Decision-Making During Crises

Rona Smeak: The New Communication Landscape: Dealing with the Human Element

Scott Nethero: Unified Command – Bridging the Gap Between the Public and Private Sectors During an Emergency

Shaun Adamec: Managing the Risk of Reputation Ruin

Henrik Olinder: The Mechanisms and Effects of Communication

12:15 p.m.


1:00 p.m. – 1:45 p.m.

Bruce Blythe:  Human Side of Crisis

1:55 p.m. – 2:25 p.m.

Breakout Session #2

Michelle Colosimo and Joseph DesPlaines: Get Smart! Moving from Chaos to Control Following a Crisis

Sascha Raithel: Negative Celebrity Endorser Publicity and Stock Returns: How Critical are Immediate Firm Reactions?

Kellie Cummings: Fortifying Trust in a Crisis: Lessons from Financial Crisis, the BP Oil Spill, Hurricane Sandy and More

Devon Coquillard: Your World is Social. Are You? Social Media Crisis Communications

2:35 p.m. – 3:05 p.m.

Breakout Session #3

Clila Magen: If the Boss Says So

Annina Buehler: Argumentative Strategies of Sponsors who Stand by Athletes in Off-Field Transgression

Jesper Falkheimer and Mats Heide: Crisis Communication in a Late Modern Context: A Cultural Approach

Karen Freberg and Kristin Saling: Assess Perceptions of Crises Among Crisis Professionals: Exploration with the Situational Q-Sort

3:15 p.m. – 3:45 p.m.

Breakout Session #4

Ardis Hanson: The Consequentiality of Risk Communication: Implications for Risk Researchers

Anne Laajalahti: A Competence-Based Approach to Crisis Communication

Thi My Thi Tong: Enhancing Risk Communication for Disaster Risk Reduction Education in Vietnam

Jonathan Hemus: The Horsemeat Scandal: Insights and Analysis from the Runners and Riders in Last Year’s Crisis Management Stakes

4:00 p.m. – 4:45 p.m.

Karen Kessler and Josh Margolin: Close Up: Chris Christie and the George Washington Bridge

4:45 p.m.

Closing Remarks

5:00 p.m.

Networking Dinner

Wednesday, March 5, 2014

8:30 a.m. – 9:00 a.m.

Continental Breakfast and Registration

9:00 a.m. – 9:45 a.m.


Bob VandePol: Leadership in Times of Crisis

9:45 a.m. – 10:15 a.m.

Deborah Hersman: Crisis Communication and Social Media

10:15 a.m.


10:30 a.m. – 11:00 a.m.

Breakout Session #5

Vir Bala Aggarwal: Citizen Journalism Through Mobile Communication: An Approach for Crisis Communication

Glenn Fernandez: The Role of Social Media in Disaster Response and Recovery by Youth Organizations in the Philippines

Kellie Cummings: Acts of Goodwill in a Crisis: An Interactive Discussion About What Motivates Businesses to Help Others    

Denise DeLorme and Scott Hagen: Communicating Coastal Risks with Interactive Sea Level Rise Viewers: A Comparative Analysis

11:10 a.m. – 11:40 a.m.

Breakout Session #6

Farah Mulyasari: Risk Communication Through Community-Based Society Organizations as People-Centered Actions in Disaster: Case of Bandung City, Indonesia

Daniel Abt: The Effect of Organizational Non-Mediated Point-of-Crisis Communication on Online Social Media Crisis Response Reactions – A Case Study of American Airlines

Manuel Chavez and Tsuyoshi Oshita: Nuclear Energy Preparedness and Crisis Communication in the Midwest. News Media and Corporate Perspective Analysis

Jim Satterfield: Time…When it Matters Most

11:45 a.m. – 12:15 p.m.

Breakout Session #7

Ali Mundakir: Integrated Strategic Crisis Communication: A Case Study on National Program of Kerosene to LPG Conversion in Indonesia

Winni Johansen and Finn Frandsen: When Middle Managers Speculate about the Behavior of Employees in Crisis Situations

Edward Kian and John Vincent:  Examining OSU’s Crisis Response Tactics to Negative Sports Illustrated Reports on the Cowboys’ Football Program

Mariaelena Bartesaghi: Coordination: From Crisis ‘C-Shibboleth’ to in the Moment Communicative Action

12:15 p.m.


1:00 p.m.- 2:30 p.m.

Michelle Kennedy and Kim Cannaday:  Managing High-Profile Court Cases: Lessons from the George Zimmerman Trial

2:30 p.m. – 3:30 p.m.

Jane Cage and Steve Castaner: The Long and Winding Road of Recovery from the Joplin Tornado

3:30 p.m.


3:45 p.m. – 4:15 p.m.

Deanna Sellnow and Timothy Sellnow: Urgent Crisis Communication: Designing Effective Earthquake Warning Messages

4:15 p.m. – 4:45 p.m.


David Wallace: Surge Capacity and Resource Management

4:45 p.m.

Closing Remarks

Register Now for the 4th annual ICRC Conference!

*Times are subject to change.