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2019 International Crisis and Risk Communication Conference


March 11, 2019


3 to 6:30 PM: Conference Registration (Marriott Ascension Ballroom Foyer – 2nd Floor)


3:15 to 4:00 PM: Journal of International Crisis and Risk Communication Research
Editorial Board Business Meeting (Windward A)


4 to 5:00 PM: Networking Session (Windward A)

Goal: To make introductions and connect with attendees with similar interests/concerns/issues to explore. 

5 to 6:00 PM: Poster Session (Ascension Salon C)


Visit with Poster Presenters and Vote for the “Top 3”

  1. Gregg Feistman, Temple University, “The game of risk: What’s the problem and how to manage it”
  2. Chad Collins, University of Central Florida, “Trauma narratives in ‘The Impossible’”
  3. Fahd Jamil, University of Warwick, “Collective sensemaking and its role in managing through crisis”
  4. Emily Helsel, University of Central Florida, “Strategies for achieving a convergent crisis narrative: An analysis of the 2016 HPAI incident in the USA”
  5. Sydney O’Shay-Wallace, Wayne State University, “Bridging gaps in healthcare for stigmatized patients through stigma reduction: A systematic review”
  6. Alex Rister, University of Central Florida, “The happiest place on earth?: A case study on human trafficking awareness for increased organizational legitimacy at Walt Disney World of Orlando”
  7. Samantha Lena Rosenthal, University of Central Florida, “#CrockPotIsInnocent: A case analysis of Crock-Pot’s response to its role on “This is Us”
  8. Ashleigh Day, Wayne State University, “Approaches to bridge the “animal gap” in risk and crisis communication and why it matters”
  9. Yuanwei Lyu and Eyun-Jung Ki, University of Alabama, “A cross-cultural examination: Consumers perceptions of hypocrisy and attitudes towards a company’s cause-related marketing campaign in the light of a crisis”
  10. Maxwell Kuchenreuther, University of Central Florida, “The IDEA model as a basis for instructional risk message design in response to the 2013 PEDv outbreak”
  11. Jasper Fessmann, West Virginia University, “Global warming denial as a crisis management strategy of fossil fuel interests”
  12. Jasper Fessmann, West Virginia University, “Don’t force Germans to smile: Crisis communication lessons from Walmart’s failed expansion into Europe”
  13. Xuerong Lu, University of Georgia, “Crisis information vetting in social-mediated crisis and risk communication: A conceptual framework”
  14. Khadija El Barkaoui and Binkkour Mohamed, Ibn Zohr University, Agadir Souss-Massa, “Manage the risk communication in a cultural diversity workplace”
  15. Tracy Gulliford, University of Central Florida, “Ford Motor Company and the economic crisis of 2008″
  16. Sumin Fang, University of Maryland, “What do you recommend KFC to do? A case study of public relations professionals’ views on the KFC’s quick chicken crisis in China
  17. Jungkyu Rhys Lim, University of Maryland, “A stitch in time saves nine: Research synthesis on crisis prevention and preparation for risk and crisis communication”
  18. Lakelyn Taylor, University of Central Florida; Ryan Goke, Murray State University, “The Bergdahl burden: Analyzing the communication of the U.S. military as a high-reliability organization”
  19. Amanda Brown, University of Central Florida, “Fight or flight put to the test: An analysis of UCF’s active shooter preparedness video in the context of protection motivation theory”
  20. Jamie L. Russell, Millersville University, “Mitigating re-victimization through trauma-informed crisis, emergency, and risk communication”
  21. Brett Roberson, University of Texas Austin, “Are we prepared yet?: A communicative research agenda addressing gaps to create a culture of preparedness”
  22. Yumin Yan, University of Maryland, “Instagram usage and celebrity worship: Effects on college females’ body image satisfaction, social comparison behaviors, and eating disorders symptoms”
  23. Samantha Beitzell and Morgan Williams, University of Maryland, “Developing resilience to state’s national narrative threats: A case study of the Balkans”
  24. Lauren Cain, University of Maryland, “You are here: Assessing the inclusion of maps in a campus emergency alert system”
  25. America Edwards, University of Central Florida, “Never gonna let you drown: SeaWorld Orlando’s post-crises organizational redefinition through collaboration”
  26. Jessica Wiitala, University of Central Florida, “Information seeking and the effects of selective exposure to determine attitudinal perceptions of the 2022 FIFA World Cup Qatar”
  27. Ennas Alkedm, Strathclyde University, Glasgow, UK, “Reputation management of companies in the face of crisis: A case study of Saudi Electricity Company”
  28. Maria Zhigalina, Rutgers, “The influence of radical environmentalists on reputation and communication practices of advocacy/collaborative nonprofits”
  29. Cory Young, Ithaca College, “A pedagogical reflection on challenges of teaching crisis communication”
  30. Christine Wargo Deatrick, University of Central Florida, “High-reliability organization theory: Challenges in application to nursing handoffs”
  31. Sofia Salazar Carballo, University of Central Florida, “The Tersco Meat Contamination Crisis”


6 to 7:30 PM: Bridge Award for Leadership in Crisis and Risk Communication Reception
(Garden Terrace)


Recipient: Matthew Seeger, Wayne State University

March 12, 2019


7:30 AM to 3:30 PM: Conference Registration Marriott Ascension Ballroom Foyer (2nd Floor)
8:30 to 8:45 AM: Opening Remarks (Ascension Salon B)


8:45 AM to 9:30 AM: Keynote Presentation 1 (Ascension Salon B)


Dennis S. Mileti, University of Colorado Boulder, “Modernizing Public Warning Messaging”

9:30 to 9:45 AM: Invited Speaker (Ascension Salon B)


Nancy Alvarez, co-anchor, WFTV Eyewitness News Daybreak

9:45 to 10:00 AM: Invited Speaker (Ascension Salon B)


Marci Gonzalez, correspondent, ABC News

10 to 10:15 AM: Question and Answer Session (Ascension Salon B)


10:15 to 10:30 AM: Round Table Discussion (Ascension Salon B)


What is/are the most pressing challenge(s) for crisis communicators during natural disaster events?

10:30 to 10:45 AM: Poster and Networking Break & Visit with Poster Presenters and Vote for the “Top 3” (Ascension Salon C)
10:45 AM to 12:00 PM: Navigating the Environmental Winds of Change (Windward A) 


“Decision making under uncertainty: How National Weather Service forecasters decide to warn” Emina Herovic, University of Maryland, USA; Brooke F. Liu, University of Maryland, USA; Irina A. Iles, University of Maryland, USA; Anita Atwell Seate, University of Maryland, USA

“Communication strategies for three perception types on climate change risk” Seungjun Lee, Korea Environment Institute, SOUTH KOREA

“Crisis communication in an age of climate change” Soumitro Sen, California State University, USA; Amiso M. George, Texas Christian University, USA

“A social and semantic network analysis of Michigan state government communications around issues of PFAS contamination” Henry Seeger, Purdue University, USA

10:45 AM to 12:00 PM: Law and Corporations: The Lay of the Legal and Corporate Land
(Amelia Room)


“Crisis communication and immigration: The impact of key events on the German police in times of the recent migration wave” Dijana Djerkovic, German Police University, GERMANY

“Is a career in law enforcement worth the risk? Qualitative analysis of interviews with students pursuing careers in law enforcement” Elizabeth Spradley, Stephen F. Austin University, USA

“People’s enemies or friends? Chinese public relations practitioners’ perceptions of nationalistic crises against multinational corporations in the Chinese market” Sumin Fang, University of Maryland, USA

“Seconds count: Southwest Airlines’ crisis response – a model for corporations” Lisa Bergson, University of Rhode Island, USA; Jason Edwards, Bridgewater State University, USA

“Taking crisis management global: The communication of failure, a rubber chicken and a fatal flight” Christine Pearson, Arizona State University, USA

10:45 AM to 12:00 PM: New Technologies: Trends in the Digital World (Orange Room)


“Privileging the “artificial”: Crisis communication in an age of AI” Amanda G. McKendree, University of Notre Dame, USA

“Human-robotics/technology interaction in disaster response: Extrapolating trends in robotic/artificial intelligence technologies for emergency response practices and communication theorizing” R. Tyler Spradley, Stephen F. State University, USA

“Bridging internal and external communication gaps during crises: A case study of social media management during the death of a leader” Betty Farmer, Western Carolina University, USA; Donna Gallo, Western Carolina University, USA; Rylee Roquemore, Western Carolina University, USA

Data driven emergency response: How DATOS project bridge social media and geospatial technologies for disaster events” Neyzielle Ronnicque Cadiz, University of the Philippines, PHILIPPINES

“The digital gap that characterizes Israel” Yaron Katz, Holon Institute of Technology, ISRAEL

12 to 1:15 PM: Outstanding Crisis and Risk Practitioner Award Luncheon (Ascension Salon B)


Recipient: Nancy Alvarez, co-anchor, WFTV Eyewitness News Daybreak

1:15 to 2:30 PM: Hurricane Maria: Examinations of the Aftermath (Windward A)


“Methodology for assessing crisis and emergency risk communication: The case of Hurricane Maria” Mark Edberg, George Washington University, USA

“Assessing the communication information environment following Hurricane Maria” Ljubica Latinovic, ERC senior consultant, MEXICO

“Health risk communication: Lessons from Puerto Rico and Hurricane Maria” Elisabeth Andrade, George Washington University, USA; Matthew Seeger, Wayne State University, USA

“Community-based preparedness and communication strategies: A lesson in resilience form local Puerto Rican communities following Hurricane Maria” Nicole Barrett, George Washington University, USA


1:15 to 2:30 PM: Understanding Government Communication Strategies (Amelia Room)


“The national park service shutdown: Extending the government communication decision wheel for crises” J. Suzanne Horsley, University of Alabama, USA; Jonathan Graffeo, University of Alabama, USA

“The 2018 Muslim pilgrimage to Mecca: Application of Grunig’s theory of excellence two-way communication efforts to avoid a crisis” Saud Alsulaiman, King Saud University, SAUDI ARABIA and Bowling Green State University, USA; Terry Rentner, Bowling Green State University, USA

“Understanding and complying with information security requirements under NIST SP 800-171 Rev 1” Mark Lupo, University of Georgia, USA

“Crisis communication as an integrated part of command and control” Henrik Olinder, Swedish Civil Contingencies Agency, SWEDEN


1:15 to 2:30 PM: Public Health Perceptions and Attitudes (Orange Room)


“Perceptions of risk of health disparities amid previously identified political corruption and ageism in Slovakia” Deborah Sellnow-Richmond, Southern Illinois University, USA; Marta Natalia Lukacovic, Furman University, USA; Monika Durechova

“Effectively addressing opioid drug use and misuse: Identifying the crisis and risk communications challenges and opportunities” Glen J Nowak, University of Georgia, USA; Michael Greenwell, ICF Consulting, USA; Brooke Fisher Liu, University of Maryland, USA

“Potential health risks among vaccine refusers: The influence of health belief model factors and media selectivity” Tong Xie, University of Georgia, USA; Connor Grady, University of Georgia, USA; Michael Cacciatore, University of Georgia, USA; Glen Nowak, University of Georgia, USA

“Public attitudes concerning Zika: Results from a nationally-representative U.S. survey” Laura Hudgens, University of Georgia, USA


2:30 to 2:45 PM: Poster and Networking Break & Visit with Poster Presenters and Vote for the “Top 3” (Ascension Salon C)


2:45 to 4:00 PM: Weathering the Storm and Improving Communication (Windward A)


“Communications challenges during mass evacuation” Kevin Quigley, Dalhousie University, CANADA

“A tale of two storms: Comparing national media coverage of Hurricane Irma and Hurricane Michael” Angela Lindsey, University of Florida, USA

“After Hurricane Maria: Bridging the communication gap with a new strategic crisis communication model” Wanda Reyes Velazquez, University of Puerto Rico, PUERTO RICO, USA; Haydee Seijo Maldonado, University of Puerto Rico, PUERTO RICO, USA; Ivette Gonzalez Buitrago, University of Puerto Rico, PUERTO RICO, USA 

“The crisis hit and communication was a problem: Understanding the gaps between citizens and emergency responders during Hurricane Harvey” Keri K. Stephens, University of Texas, USA; Brett W. Robertson, University of Texas, USA

“The role of citizen science in hurricane risk communication efforts” Holly Roberts, ERPI, USA; Bandana Karr, Oak Ridge National Laboratory, USA; Elizabeth Petrun Sayers, RAND Corporation, USA


2:45 to 4:00 PM: Corporations at Work: Exploring Risk Management (Amelia Room)


“Do not bank on us! Taking stock of transparency and accountability during crises in the south: The case of Crane Bank collapse, 2016-2017″ Angella Napakol, Uganda Christian University, UGANDA

“Effectiveness of crisis response strategies on stock performance” Eyun Jung Ki, University of Alabama, USA; Yuanwei Lyu, University of Alabama, USA; Keqing Kuang, University of Alabama, USA; Karen White, Amgen, USA; Mark Mcmullen, University of Georgia, USA

“Butlers, mercaneries and the path to the crisis communication war room: An exploration into senior crisis consultancy” Mike Porter, University of St. Thomas, USA; Paul Omodt, University of St. Thomas, USA

“Crisis communication and the ‘accidental spokesperson” Lynne Miller, King County Emergency Management, USA

“The country expansion checklist as a risk management tool in strategic global MNC expansion” Jasper Fessmann, West Virginia University, USA


2:45 PM to 4:00 PM: Health Communication Training and Strategies (Orange Room)


“Health risk tolerance as a key determinant of (un)willingness to behavior change: Conceptualization and scale development” Hyoyeun Jun, University of Georgia, USA

“Dialectics in nursing simulations: An ethnographic study of tensions related to simulating realism of risk and safety” Elizabeth Spradley, Stephen F. Austin University, USA

“Reducing risk in times of crisis: Communication training for medical professionals” Suzanne Prentiss, University of Tennessee, USA

“The obesity crisis and advertising creativity” John Sweeney, University of North Carolina at Chapel Hill, USA

March 13, 2019


7:30 to 3:30 PM: Conference Registration (Marriott Ascension Ballroom Foyer – 2nd Floor)


8:30 to 9:45 AM: Ready, Set, Go!: Evaluating Communication Strategies During a Sports Crisis
(Windward A)


“Tumbling into a crisis: U.S. Olympic committee’s use of corporate apologia after USA Gymnastics falls off the balance beam” Terry Rentner, Bowling Green State University, USA; Cory Young, Ithaca College, USA

“#JusticeforJordan: Conflicting crisis communication strategies “play out” following the death of a student athlete at the University of Maryland” Melanie Kwestel, Rutgers University, USA

“Bridging the gap between theory and practice: Assessing MSU’s crisis communication strategy during the Dr. Larry Nassar crisis” Katherine Fleck, Ohio Northern University, USA

“On-field success vs. off-field scandals: Examining communication failures in the coaching legacy of Urban Meyer” Edward (Ted) M. Kian, Oklahoma State University, USA

“Crisis by marketing design: An investigation into the strategy of deliberately creating a brand crisis” John Sweeney, University of North Carolina at Chapel Hill, USA


8:30 to 9:45 AM: Seeking and Finding Knowledge Before, During, and After a Livestock Disease Outbreak (Amelia Room)


“Efficacy of risk communication in a computer-simulated industrial pork facility: Message delivery method influences compliance with disease prevention protocols” Luke Trinity, University of Vermont, USA

“Sticky situations and leaky stories: Overcoming viscosity of crisis knowledge in multilevel interorganizational collaborations” Joel Iverson, University of Montana, USA

“Information seeking behaviors following a livestock disease outbreak” Morgan Getchell, Morehead State University, USA

“Programming online interactions to promote learning about biosecurity” Julia M. Smith, University of Vermont, USA; Jeannette McDonald, TLC Projects, USA; Susan Kerr, Washington State University, USA; Jeanne M. Rankin, Montana State University, USA; Rebecca Sero, Washington State University, USA


8:30 AM to 9:45 AM: Communicating to Diverse Publics Before, During, and After a Crisis
(Orange Room)


“Case studies and implications for the confluence of science, risk, and crisis communications strategies during significant earthquake events in Southern California and worldwide” Mark Benthien, Southern California Earthquake Center, USA

“Crisis narrative: The Mariana (Brazil) mining disaster: Survivors narratives and implication for post-crisis communication” Amiso George, Texas Christian University, USA

“Risk communication to migrants during health emergencies: Practitioner views from Asia and Europe” Ben Duncan, Alert Not Alarmed Enterprises, UNITED KINGDOM

“Deaf mis-interpretation during Hurricane Irma: A case study and evaluation” Sherilyn Burris, Cascia Consulting, USA

“The effects of stereotypes on capabilities in crisis” Gabriella Sandstig, University of Gothenburg, SWEDEN


9:45 to 10:00 AM: Poster and Networking Break (Ascension Salon C)


10 to 10:30 AM: Keynote Presentation 2 (Ascension Salon B)


Toni G. L. A. van der Meer, University of Amsterdam, “Crisis communication in the contemporary media environment”


10:30 to 11:00 AM Invited Speakers (Ascension Salon B)


Matt Seeger, Wayne State University, “Building Global Emergency Risk Communication Capacity: The WHO Guideline Development Project”


11 to 11:15 AM: Invited Speakers (Ascension Salon B)


Bob Kealing, Seminole County Sheriff’s Office, “The Power of Relationships to Prevent and, when necessary, Reverse Misinformation.”


11:15 to 11:30 AM: Questions and Answers Session (Ascension Salon B)


11:30 to 11:45 AM: Round Table Discussion (Ascension Salon B)


What is/are the most pressing challenge(s) for crisis communicators during the contemporary media environment?


11:45 AM to 12:30 PM: Lunch and Poster Winner Presentation (Ascension Salon B)


12:30 to 1:45 PM: Campus Crises: Assessing Leadership Approaches  (Windward A)


“Crisis recovery through teaching: Academic continuity and institutional response after Hurricane Florence” Jeanne M. Persuit, University of North Carolina Wilmington, USA; Jess M. Boersma, University of North Carolina Wilmington, USA

“Powerful students, weak instructors: Managing crisis in instructional communication” Wincharles Coker, University of Cape Coast, GHANA

“Understanding crisis and crisis leadership in the context of higher education” Ralph Gigliotti, Rutgers University, USA

“Prayer under fire: A case study of Mayor George Bass’s image repair strategies” Lakelyn Taylor, University of Central Florida, USA


12:30 to 1:45 PM: Secondary Crisis Communication and Convergence (Amelia Room)


“Secondary crisis communication: A question of objective or subjective credibility?” Bengt Johansson, University of Gothenburg, SWEDEN

“A framework for understanding misinformation and rumor: Analysis of social media crises and misinformation characteristics” Lucinda Austin, University of North Carolina, USA; Glen Cameron, University of Missouri, USA; Matt Harrigan, Home Depot, USA; Yan Jin, University of Georgia, USA; Timothy Sellnow, University of Central Florida, USA; Toni van der Meer, University of Amsterdam, AMSTERDAM

“Mind the gap: The role of convergence and conflict in community perceptions versus agency intentions of warnings” Amisha Mehta, Queensland University of Technology, AUSTRALIA; Lisa Bradley, Queensland University of Technology, AUSTRALIA; Sophie A. Miller, Queensland University of Technology, AUSTRALIA

“Alarming news: Effects of push notifications on people’s emotions and secondary crisis communication” Marina Ghersetti, University of Gothenburg, SWEDEN

“Event-based risk communication concerning MERS crisis in Thailand” Pahurat K. Taisuwan, Ministry of Public Health, THAILAND


12:30 to 1:45 PM: Top Student Papers (Orange Room)


“Tweeting to prepare: An examination of government and organizational messages during National Preparedness Month” Jenna Currie-Mueller, State University of New York at Oswego, USA

“What influences our decision to vaccinate? The social amplification of risk framework and vaccination” Laura Carper, Louisiana State University, USA

“’I made decisions based on what my heart told me to, not officials’: Pet owners, informational sources, media uses, and Hurricane Harvey” Ashleigh Day, Wayne State University, USA

“The role of risk tolerance in the publics’ health risk perception and responses” Hyoyeun Jun, University of Georgia, USA


1:45 to 2:00 PM: Poster and Networking Break (Ascension Salon C)


2 to 3:15 PM: Crisis Communication Plans on Campuses  (Windward A)


“Columbine High School shootings: A look back 20 years later” Barbara Gainey, Kennesaw State University, USA

“Evacuate, hide out, take action: Exploring infographic creation for active shooter prevention” Candace Parrish, Rollins College, USA; Mattea Garcia, Rollins College, USA; Raghabendra KC, Rollins College, USA

“Practitioners don’t practice: Lack of crisis communication training in campus crisis teams” J.J. McIntyre, University of Central Arkansas, USA

“Run, hide, fight: Leveraging academics to enhance emergency preparedness training for active shooter events” Andrew Pyle, Clemson University, USA


2 to 3:15 PM Examining Complex Crises Metrics (Amelia Room)


“Mega renewal for mega crises: How competing narratives and stakeholders complicate communicating out of a crisis” Joel Iverson, University of Montana, USA; Steve Venette, University of Southern Mississippi, USA

“Rhetorical enactment: Sensemaking and rhetorical agency in the Flint, Michigan water contamination disaster” William Nowling, Wayne State University, USA

“How is emergency risk communication measured? Using an expert panel to validate instruments” Elizabeth Petrun Sayers, Rand Corporation, USA; Laura Pechta, U.S. Centers for Disease Control and Prevention, USA; Steven Venette, University of Southern Mississippi, USA; Kathryn Anthony, University of Southern Mississippi, USA

“Bridging the gap between health risks and perception” Sanne van Wijk, National Institute for Public Health and the Environment, NETHERLANDS; Liesbeth Claassen, National Institute for Public Health and the Environment, NETHERLANDS; Marion de Vries, National Institute for Public Health and the Environment, NETHERLANDS

“Is it coping or is it resilience? Determining the conceptual overlap of frequently employed variables in communication research” Carrie Reif-Stice, Columbus State University, USA; Steve Venette, University of Southern Mississippi, USA; Kathryn Anthony, University of Southern Mississippi, USA; Braden Bagley, University of Southern Mississippi, USA


2 to 3:15 PM: Teaching Crisis Communication Best Practices (Orange Room)


“Bridging the gaps in curriculum for CERC: Case study in a multidisciplinary and transdisciplinary approach” Sepi Yalda, Millersville University, USA; Theresa Russell-Loretz, Millersville University, USA

“Priming the pump: Does providing information before a crisis communications simulation provide a better learning experience” Matthew Tidwell, University of Kansas, USA

“Social listening during crises: A practitioner guide for crisis communication on social media” Cory Young, Ithaca College, USA; Margaret Stewart, University of North Florida, USA; Hunter Simmons, Ithaca College, USA

“Bridging the gap sooner: An interdisciplinary collaborative assignment model for risk communication education” Joanna Krajewski, Flagler College, USA


3:15 PM to 3:45 PM: Closing Session: Where Do We Go From Here? (Ascension Salon B)