Customer Service: Just Because it’s Fast Food Doesn’t Mean it’s Not Important

I have been working in a restaurant ever since I have started working.  If there is one thing I know I am good at, it would be customer service.  Some simple things that you should know about customer service: the customer is usually always right,make them want to come back again, enhance their visit, and always kill them with kindness.  It’s not that hard, you just have to know how to fake it I guess.

I know it is not always easy to be nice when you have your own issues bothering you.  I am not one to complain much either at a restaurant because I know how it feels to be on the other side.  But the other day I went to a Taco Bell and the woman taking my order was just plain rude.  While trying to order I changed my mind because I couldn’t substitute something for what I wanted.  This woman huffed and puffed because she had to delete what I previously said.  Mind you the order was not even completed.  She was also rude when I asked questions and was unsure what I wanted.  I get it, it’s Taco Bell not a five star place.

Just because you are at a fast food place does not give you more of a reason to be rude.  I don’t mind unenthusiastic, you don’t have to be, but if it is to the point of me being uncomfortable ordering there is a problem.  I work at a fast-casual breakfast place and people get mad or change their orders all the time.  You know what I do?  I listen and fix the problem and move on.  The meaner you are, the more unhappy a customer will be and that means your boss as well.

Like I said, just because it’s fast food doesn’t mean it’s not important.

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